Freight Damage and Filing a Claim Filing a Claim : What to do if your shipment is damaged or lost Filing a Claim : Frequently Asked Questions

Ordering

All orders can be telephoned, faxed or e-mailed to Century Architectural Specialties. All orders must include; a Purchase Order number. Purchase orders are accepted only if business terms of payment have been extended by Century.

Minimum Order - Orders of a minimum NET value of $50.00 or less will incur a $15.00 packaging and handling charge.

Change Orders - Add-ons or deletions for standard items will be accepted within 24 hours after receipt of order without penalty. Add-ons or deletions after 48 hours may affect scheduled ship date and freight charges. Century will however, do everything it can to maintain the original scheduled ship date. Cancellations or change orders shipped within 24 hours per customer request will incur a restocking fee.

Order Cancellations - Cancellations for standard items will not incur any penalties within 24 hours after receipt of order, unless customer has requested shipment within 24 hours. All orders cancelled 24 hours after receipt of order may be subject to restocking fees.

Cancellations of Custom Orders - Are subject to full charge back for all work performed prior to cancellation of order. Centreflex™ Radius and Formaflex™ Contour mouldings are considered custom products and are deemed non-cancellable.

Pricing

Prices are subject to change without notice. The prices contained in our Price Guide are suggested list price. Confirmation of all pricing of Century products will be confirmed at time of order.

Shipping

Freight is FOB Marietta, Georgia unless otherwise specified. Carriers can include UPS, FedEx Ground or common carrier. Weights per piece and per carton are approximate and may vary. Our information binder lists by piece and by case when product can be shipped by UPS or FedEx Ground, however, restrictions by these carriers may prevent multiple or large number of pieces to be shipped in a single carton. Carrier can be confirmed at time of order.

On all orders Century will confirm scheduled ship date. A 2-3 day allowable variance should be considered.

Orders requiring special or early lead times will be subject to additional freight and handling charges.

Freight

Unless otherwise specified, all freight costs are to be paid by the customer and will be shipped and invoiced from our Marietta, GA facility.

Freight estimates may be provided upon customer request at time of order. Customer must provide shipping details including preferred carrier information. All shipping costs will be quoted as an "estimate", as it is difficult to ascertain precise costs due to numerous factors beyond our control.

Customers may be charged additionally if shipments are:
shipped to a residential address
if carrier must call before delivery
if "drop ship" charges are forwarded
if shipment requires special handling or delivery as dictated by customer
if shipment is shipped COD

Century reserves the right to select a preferred carrier when deemed necessary. We will always endeavor to select the least expensive qualified carrier.

All orders shipped overseas will incur additional charges, allowing for special crating and packaging.

All airfreight shipments that cannot be handled by UPS or FedEx are subject to an additional surcharge for special handling.

Returns

All returns must occur within 60 days of date of invoice. Return of product will not be accepted without prior approval by Century. Century will issue a Return Authorization Number upon return acceptance. The Return Authorization Number must appear on all product cartons returned and on all return documentation. All returns of non-defective product will incur a 25% restocking fee and must be sent freight prepaid by customer. All unauthorized returns will be refused and returned to customer at customer’s expense.

Custom products and any product that has been modified in any way are not resalable and cannot be returned. Century reserves the right to refuse any returns.

Return Credit
No credit will be issued for products not arriving in original and resalable condition. Credit for defective product can be issued only after receipt and inspection. Credit for returned products will be issued in the form of a merchandise / product credit, unless discussed otherwise.

Warranty

Century Architectural Specialties warrants all products to be free from manufacturing defects for a period of three [3] years from date of purchase.

This warranty does not include damage or other problems resulting from improper installation, misuse or normal wear and tear.

Century Architectural Specialties’ liability is limited to product replacement cost. It does not include freight or handling expense, installation cost or any other costs or expenses incurred in connection with the purchase or use of our products.